Refund and Returns Policy

Effective Date: January 2025

Thank you for shopping with Soletouched
We want you to be fully satisfied with your purchase, but if you’re not happy with your item or service, we’re here to help.

2.1 General Return Guidelines

• We do not offer refunds on products, even if unused. However, if there is an issue with the product, we are happy to provide a replacement. Please contact us within 30 days of purchase for any product defects or discrepancies. All items must be in their original condition and packaging to be eligible for replacement.
• Custom or personalized services (such as sneaker cleaning and restoration) are non-refundable unless there is an error on our part.

2.2 Return Process

• Contact our customer service team at info@soletouched.com to initiate the return process.
• Provide proof of purchase and a description of the item or service in question.
• You are responsible for return shipping costs unless the return is due to a mistake on our end.

2.3 Refunds

• Refunds will be issued to the original payment method.
• Please allow up to 14 business days for refunds to be processed after receiving the returned item.

2.4 Exchanges

• If you would like to exchange a product, we’ll assist you in selecting an alternative item.
• Shipping costs for exchanges will be your responsibility.

2.5 Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receiving the product for a replacement or refund.
• We may request photos of the damage for verification.
  
  
  
  

2.6 Shipping Charges

Shipping charges are non-refundable unless the return is due to an error on our part.

Please note that customers are responsible for all shipping fees related to the return of items for service, including those for sneaker cleaning and restoration. If you need to return a product or request a replacement, the shipping costs for sending the item back to us will be at your expense.